(a) you can notify us by email [email protected] m before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1.2 below.
You can return goods you have ordered from us for any reason at any time if we are informed within 30 days of receipt - and the goods are received by us within 14 days of informing us - for a full refund or exchange. The goods MUST be returned in the same condition as they arrived with you, complete with all original packaging and with no evidence of use
You can use our free of charge service via Royal Mail Tracked Returns by Clicking Here
Always retain a proof of postage, in case the parcel is lost or damaged during its return. If you return your parcel and do not retain proof of postage, then SENPro cannot accept responsibility for lost or damaged goods.
Upon receipt of the goods we will give you a full refund of the amount paid (in GBP) or an exchange credit as required. This total will exclude any additional postage/shipping costs paid, except in circumstances where we have sent an incorrect item, the goods have been received as damaged.
Your refund will be issued within 14 days of receipt, and the money transferred using the same method as used in the original transaction.