Exchanges and Refunds
All returns must included a returns form which can be found here
Returning your product because you changed your mind
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
Goods must be returned in a condition fit for re-sale. As a customer you are entitled to examine the goods as if you were in a shop - this does not include using them, even slightly. If your returned goods have been used, even only slightly, TheDyslexiaShop reserve the right to make only a part refund, at our discretion.
The following products won’t be eligible for exchange or refund (unless faulty or not as described):
Products you received over 30 days ago
Products that have been opened or unsealed (other than where necessary to inspect)
Products without original packaging or labels
Products or packaging in poor condition
Products that contain your personal data or have been manufacturer-registered
Computer software that has been opened or redeemed
Where a product has been personalised for you, or made to your specific measurements
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Ways to Return
You can use our free of charge service via Royal Mail Tracked Returns by Clicking Here
Send back to us:
The Dyslexia Shop Ltd
Raeburn Road South
Refunds will be issued back to the original payment method used to place the order (credit card, debit card or PayPal) within 14 days.