Please note for all International Orders of 150 EURO the customer is responsible for the import duty and tax.
Here at The Dyslexia Shop we offer several delivery options, as well as a collection service. Delivery prices can be calculated for all orders once items have been placed in the basket. Any additional delivery instructions (e.g., ‘leave parcel in shed’) can be added in the order comments section.
DPD NEXT DAY
DPD Next Day delivery is available for UK orders placed before 2:00pm Monday to Thursday. (excluding Northern Ireland, Scottish Highlands & island deliveries). Further details on the available services can be found below.
Please note that next day delivery will not be available for items which are out of stock when the order is placed. Next Day service applies to the date the order is dispatched, and NOT from the date of order.
DPD SATURDAY AND SUDAY DELVIERY
DPD Saturday and Sunday delivery is available for UK orders placed before 2:00pm Friday. (excluding Northern Ireland, Scottish Highlands & island deliveries). Further details on the available services can be found below.
Please note that Saturday and Sunday delivery will not be available for items which are out of stock when the order is placed. Saturday and Sunday services applies to the date the order is dispatched, and NOT from the date of order.
FREE UK DELIVERY OVER £100
Free 2 to 4 day delivery is offered on all orders over the value of £100 for delivery within the UK. This discount will be automatically applied at checkout. The normal delivery charge will apply for any alternative express services (e.g. Next Day, or Saturday Delivery).
Royal Mail services will be used for small and light. These orders will not require a signature upon delivery, unless they are delivered to a location outside of the UK.
Orders delivered to locations outside of the UK will either be sent via Royal Mail International Signed or via an international courier, depending upon the size and weight of the items ordered. If the delivery of an order to any country outside of the United Kingdom is refused for any reason, we will not be liable for any customs handling fees, duties and/or taxes incurred by the attempted delivery of that order. All additional charges will be billed to the customer who placed the order.
DELIVERY NOT RECEIVED
We primarily use Royal Mail for all our deliveries across the UK and worldwide. Unfortunately, there are occasions when parcels get lost in transit and you need to make a claim for a missing parcel. If your order has not been delivered within 28 working days, please email the The Dyslexia Shop Team email@example.com
As part of the claim process, Royal Mail will send you a questionnaire. For your claim to be processed, and your missing order refunded, you must complete and return this questionnaire to Royal Mail. If it is not returned to them, we will not be able to refund your missing parcel.
Please contact the The Dyslexia Shop Team at firstname.lastname@example.org if you have any questions about the claim process.