Refund policy

6.1 Your rights are determined by the Consumer Protection (Distance Selling) Regulations 2000.

6.2 After the products have been delivered to you, you have 14 working days to examine the goods.

6.3 Subject to exceptions specified in section 6.7, 6.8 and 6.9, you have the right to cancel your contract with us at any time during the first 14 working days, commencing on the date after the delivery of the products.

6.4 Any such cancellation must be in writing by post, facsimile or email with your contact details or customer number and your order / invoice number. If no such action is taken, we will consider the products as being as described or satisfactory quality and fit for their purpose, and will not accept any cancellation at a later date. This does not affect your statutory rights.

6.5 If your notification reaches us prior to the dispatch of the goods, we will be happy to cancel the order at no expense to you, unless we have incurred any type of directly related charges, for which you would then be liable.

6.6 We will refund any amounts we have collected in form of credit on your credit / debit card or by cheque within 30 days, less the postage charge we have incurred for sending the parcel.

6.7 HOWEVER, you must return the products to us in their original packaging, unused, with the invoice / receipt and at your own expense. Nutritional supplements are considered to be used if the container's seal is broken.

6.8 Compact discs (CDs), digital versatile discs (DVDs), and magnetic tapes (e.g. cassettes) containing computer software, audio or video recordings cannot be returned if they have been unsealed.

6.9 Periodicals, magazines and items that have been made or customised to your specification cannot be returned.

6.10 We are not responsible for the goods until we have received and signed for them. If you would like for us to arrange collection you will incur a charge.

6.11 In circumstances where the rejection or cancellation is due to a defect or discrepancy in the order, you will not be liable for the return delivery charges, as mentioned in paragraph 6.6. If when we receive the returned goods we assess that the goods were defective or there was a discrepancy in the order, we will credit back to you the return delivery charge. In such circumstances you would need to provide us with the courier receipt.